Chris Thrash

Chris Thrash, a nationally known speaker and writer, is a customer service expert who has worked in healthcare for twenty years. Best known for the tremendous patient and employee satisfaction turnaround at Midland Memorial Hospital in the mid to late 90's, he led the staff in a successful initiative that moved their organization from the 18th percentile to being one of the top hospitals in the nation for patient satisfaction in less than twelve months. In 1999, Midland Memorial was named a finalist in PressGaney's Best Success Stories.

Chris has assisted organizations across the nation in tremendous patient and employee satisfaction turnaround by focusing on what it takes to build a successful service culture.

www.ChrisThrash.com

"Within two months of working with Juanell, I booked $62,000 in speaking business and tranformed speaking from just "product marketing" to a new profit center."

-Chris Thrash

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